INTERVIEW QUESTIONS GUIDELINES

In any interview, it is possible that you will be faced with the situation of having to give what seems to be a negative response. Examples of such may be what you consider your weaknesses to be, why you failed an exam or even explaining why you were dismissed from previous employment. Try to turn such a situation from a potentially negative situation into a positive one, which can, most times be quite hard to achieve. The interviewer might be testing you to see how well you respond to such pressure. It is of utmost importance that you remain calm when the question is posed to you and do not appear flustered in any way.

Examples:

QUESTION - What do you consider your weaknesses to be?

One must avoid answering such a question with "I have no weaknesses….." You must show the interviewer that you are able to look at yourself objectively and to criticise yourself where appropriate. Together with the list of what you consider your weaknesses to be, you must also try and provide active steps you are taking to overcome them.

TIP - Avoid saying that one of your weaknesses is to work too hard or to push yourself too hard.

This answer is often considered to be a cliché and sounds almost like it came straight out of a poor book on interview techniques!

QUESTION - Have you had any previous experience in this line of work?

Even though you do not have the required experience, make it clear that the reason for applying for the position is so that you can gain experience in a line of work that has been of interest to you for some time. Highlight any skills or experiences you do have that are perhaps transferable to the position which you are applying for.

QUESTION - Why did you leave your previous position?

NEVER give a negative impression of your previous employer as this can be seen as a sign of disloyalty. Some good and positive answers to give here will be along the lines of: Seeking further advancement and personal development; Needing a change; Hoping to achieve greater training opportunities; Looking for a new challenge ; However, in some circumstances, you may have actually been dismissed from your previous role - Be honest when answering this question, acknowledge responsibility for the causes of your dismissal but say that you have learnt a great deal from the experience and know exactly how you should behave if similar circumstances occur in the future. Explain the reasons for your dismissal and how you know now that you were in the wrong. This applies also if you have left because you were being bullied. Be careful how you explain this since it can be mis-understood to expressing bitterness or recrimination, traits not necessarily attractive to a potential employer. Where possible, try to demonstrate forgiveness and show that you have become a stronger and better person as a result of your experience and do not feel tempted to be apologetic about the situation.

QUESTION - How would you handle the following situation... An interviewer may often pose a hypothetical scenario asking you to imagine yourself in a difficult or negative situation and ask how you would deal with it. Below is an example of such a question and a model answer that should impress an interviewer by showing your ability to prioritise and to "fire-fight" and not to become easily flustered.

EXAMPLE: You are a receptionist working on the front desk when all of a sudden a fax arrives, several phone lines start ringing, clients arrive at your desk and a courier delivers a package that requires your signature. How do you cope with this situation?

"My first priority would be to answer the calls whilst simultaneously presenting the waiting clients and the courier with a professional and friendly smile, thus acknowledging all of our clients. The calls can be answered and put straight through or be put on hold, allowing me to deal with the client and the courier thereafter. The people waiting in front of me are able to see just how busy I am, whereas those on the phone will simply feel ignored if their calls are not answered and may consider it unprofessional if their enquiries are not dealt with promptly. Having successfully prioritised the visitors and the calls, I will then be able to respond to the fax when there is more time."

QUESTION - How are you on punctuality? QUESTION - What's your sickness record like?

It may be tempting to give the interviewer an impressive record of your perfect timekeeping and your complete lack of illness over a given period of time. However, it is important to remember that the interviewer will most likely be seeking references from your former employers and these are just the kind of facts that they may well check up on. If you have been absent from work for significant illnesses, do not be embarrassed by this - the interviewer will understand that people do fall ill from time to time and as long as they are given no reason to suspect that the illness was fictitious, you should have nothing at all to be worried about. Punctuality is very important in any job as it demonstrates your commitment, dedication and loyalty to the company. If you have had a poor record of punctuality in the past, you must be sure not to try to hide this but to explain that, despite your track record, you are more than aware of the importance of punctuality in ensuring that all daily deadlines and workloads are achieved and that you are able to offer 100% commitment.

QUESTION - How would you explain gaps in your career? Gaps in your career might include travel, long-term sickness or simply inability to find a suitable position. Each of these can be explained in a positive way.

Examples include: World Travel - Explain how the travel was self-funded enabling you to experience total independence and how you sought part-time and temporary employment in the countries that you visited if necessary. The experience provided you with an invaluable insight into different cultures and has enhanced your ability to integrate into a multi-cultural environment.

Long-Term Sickness - As mentioned above, this is never something that should be discussed with any feeling of shame or embarrassment. Feel free to talk about your illness as openly as you like and explain that you used the time at home as productively as possible, for example by reading literature relevant to your profession.

General Unemployment - Sometimes, the right job is not available at the right time and there is nothing that you can do about this. Make sure that the interviewer understands that you were proactive in your job seeking during this time making use of the internet, local recruitment agencies and jobs papers to help find the most suitable job for you. Also, perhaps indicate that the reason it has taken you so long to find a job is that you are waiting for an appropriate position to come along rather than leaping into an unsuitable role simply to remain in employment.

QUESTION - What disadvantages can you see in working for us?

Be honest in this situation - if you genuinely believe that there will be any disadvantages then talk about them but make sure that you have done your homework and know enough about the company to pass judgement. Also, do not simply be negative about the company - if there are disadvantages, explain how you would overcome these and, if possible, how you have overcome similar situations in the past.